When the battery of KENT CamEye device is low and is not plugged to the charger, the trip will not be created. The users are suggested to connect their KENT CamEye device with the charger when the car starts moving so that the trips start getting created.
In case, the Stealth mode is enabled the trips will not be created. The user is suggested to check if the stealth mode is enabled, and if it is so please disable the stealth mode for future trips to be captured.
The KENT CamEye device needs to be active to create trips. If it is deactivated you can quickly activate it by clicking on the activate icon on the device card in the KENT CamEye App.
The user may need to run system diagnostics to find out the nature of the issue in the device. To run the diagnostics user need to follow the below mentioned path.
Path: Open KENT CamEye App>>Device>>Settings>>Power & Reset>>Diagnostics>>Start Diagnostics