The device owner has the authority to set permissions for the shared user. Please check with the device owner if he has enabled live streaming/playback media in the sharing permissions section.
Path: Open KENT CamEye App>>Device>>Settings>>Device Sharing>>Share device>>Enter maid id of shared user>>Enable Permissions
Ensure that the device owner or the admin has live streaming and recording of trip video enabled in the configuration section.
Path: Open KENT CamEye App>>Device>>Settings>>Configuation>>Enable Live streaming/Record trip Video/Audio