If the user is not getting time lapsed video recording of a particular trip then the user first needs to check whether the record Trip time-lapse Video from inside or outside cam is enabled in the configuration of the device.
In case the Record Trip time-lapse Video Inside or Outside Cam is not enabled in the configuration, enable it.to enable follow the path mentioned below.
Path: Open KENT CamEye App>>Device>>Settings>>Configure>>Enable Record Trip time-lapse Video Inside/Outside cam
If the problem still persists please call our customer care and one of our representatives will surely help you.
KENT CamEye comes with dual camera setup that records time-lapse video of both inside and outside view of the car. Moreover, live video feed from either camera can be viewed anytime from anywhere in the world.