You need a working data connection for the App to work and to provide you accurate information on real-time basis. Please ensure that there is good connectivity on the mobile as well as device.
Battery level of the device should be good to access live streaming when the device is not getting charged or its in the parking mode.
In case you are the device owner also check whether the live streaming is enabled in configurations section for the device in which streaming is unavailable.
In case you unable to view live streaming from a shared device please check with device admin whether he has enabled live streaming for you.
Path:Open KENT CamEye App>>Device>>Settings>>Configure>>Live Streaming (Enable)
The live streaming will not function in auto shutdown mode. KENT CamEye device comes with an auto shutdown safety feature to protect the device from overheating in battery and hardware. The moment, the temperature inside the car reaches the maximum level, the device is turned off to save itself from hardware and battery failure. The device will start, automatically, as soon as it has cooled down and is getting charged in your moving vehicle or manually, by pressing the power button. The temperature of the device may go high in hot summers directly under the sunlight. Avoid placing the device under direct sunlight for the smooth functioning of all the features.